Shipping Policy
At Rive, we offer free tracked shipping on all US orders. No minimums, no surprises at checkout.
Order processing times
Orders are processed and dispatched within 1–2 business days of purchase. An order is considered dispatched once it's handed off to our shipping carrier and enters transit. During peak periods (holidays, launches, promotional windows), processing may extend up to 5 business days — we'll let you know if your order falls into one of these windows.
Estimated delivery times
Delivery time refers to how long the package takes to arrive after dispatch. This varies by location:
United States: 4–7 business days after dispatch
Canada: 4–7 business days after dispatch
UK: 4–7 business days after dispatch
Australia: 4–7 business days after dispatch
New Zealand: 4–7 business days after dispatch
We currently ship only within the United States. If you're outside the US and want to be notified when we open international shipping, email hello@the-rive.com and we'll add you to the waitlist.
During peak seasons, carriers may experience delays in transit and tracking updates that fall outside our control. We'll do our best to keep you updated.
Order changes and accurate shipping details
It's your responsibility to enter a complete and accurate shipping address at checkout. Incomplete or incorrect addresses can delay processing or cause orders to be returned to us.
If our system flags an issue with your address, our team will email you within 3 business days to verify. If we don't hear back within 3 business days of that email, we may need to cancel and refund the order so we can free up the inventory.
If you catch an address error yourself, email hello@the-rive.com within 24 hours of placing your order. We'll do our best to update the address before the order ships, but we can't guarantee changes after the 24-hour window closes.
Delayed delivery
We ship orders as quickly as possible, but occasional delays happen for reasons outside our control:
- Carrier delays (severe weather, transportation disruptions, sorting-facility backlogs)
- Address verification issues
- Payment processing delays
- Inventory availability during high-demand periods
If your order encounters any of these, we'll email you as soon as we know. We can't guarantee exact delivery dates and Rive isn't liable for delays caused by external factors, but we'll always keep you informed and help however we can.
Lost or stolen packages
If tracking shows delivered but you can't locate your package:
- Check with neighbors, household members, and less-visible spots (side of house, garage, back porch, behind planters)
- Wait 24 hours — carriers sometimes mark packages delivered before the actual drop
- Contact the carrier directly with your tracking number
- If it still doesn't turn up within 3 business days of the "delivered" scan, email hello@the-rive.com
Once the package leaves our warehouse and is scanned by the carrier, we no longer have physical control over it — but we don't disappear on you. We'll help you file a carrier claim, follow up on your behalf, and in most reasonable cases we'll replace or refund the order even though carrier-scanned deliveries technically fall outside our formal refund policy.
For packages that appear stolen from a secure delivery location, we may recommend filing a police report to support a claim — this is sometimes required for insurance purposes.
Shipping policy changes
Rive may update this shipping policy from time to time. The version published on our website at the time of your purchase applies to your order.
By placing an order with Rive, you acknowledge that you have read and agreed to this policy.
Contact
Questions about a shipment? Email hello@the-rive.com and someone from our team will respond within one business day.
Rive
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